Terms & Conditions for Digital Products
This is Sam Sheppard Ltd
Last Updated: 6 November 2025
Effective: 6 November 2025
These Terms and Conditions apply to your purchase of the Boundary Setting Playbook, the Boundary Scripts Pack, and any other digital products (“Digital Products”) sold by This is Sam Sheppard Ltd (“we”, “us”, “our”).
By purchasing, you agree to the following Terms.
1. About These Terms
1.1 What these terms cover
These terms cover the purchase, access and use of our Digital Products.
1.2 Why you should read them
Please read these carefully before purchasing. They explain who we are, what you are buying, your rights, our rights, and other important information.
1.3 Changes to these terms
We may update these terms occasionally. The version that applies is the version displayed at the time you purchase.
2. Company Information
Company Name: This is Sam Sheppard Ltd
Company Number: 14632557
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Contact Email: hello@thisissamsheppard.com
3. Definitions
Digital Products
The Boundary Setting Playbook, Boundary Scripts Pack, 7-Day Boundary Reset, Communication Toolkit, and any other downloadable or digital resources offered by us.
Client
The individual purchasing or accessing the Digital Products.
Upsells
Any additional digital products offered immediately after purchase (e.g. scripts packs, templates, toolkits, etc.).
4. Ordering & Acceptance
4.1 How we accept your order
Your order is accepted once payment has been processed. At that point a contract is formed.
4.2 Access
You will receive instant access to your Digital Product by email. If you do not receive it within 1 hour, please contact us.
4.3 Age restriction
You must be 18 or over to purchase.
5. Pricing & Payment
5.1 Prices
All prices are listed in GBP (£) and include VAT where applicable.
5.2 Payment
Payment is due at the point of purchase. Payments are processed through Stripe, PayPal, Apple Pay, or Systeme.io’s supported providers.
5.3 Failed payments
If payment is reversed or cancelled, access to the Digital Product may be revoked until the balance is settled.
6. Cancellations & Refunds
6.1 Digital Product refunds
All Digital Product purchases are final and non-refundable, including upsells.
This includes cases of:
change of mind
not downloading or using the product
dissatisfaction with subjective content preferences
accidental purchase
confusion over what the product includes
Because Digital Products are delivered instantly, you lose the right to the 14-day cooling-off period under the UK Consumer Contracts Regulations 2013.
By purchasing, you acknowledge and consent to this.
6.2 Product access issues
If you have technical problems accessing the file, we will resend the link or provide alternate access.
6.3 If we withdraw a Digital Product
If we permanently remove a Digital Product you have purchased, we will provide a downloadable copy beforehand.
7. Delivery of Digital Products
7.1 Format
Digital Products are supplied as PDFs, Google Docs, spreadsheets, or similar digital files.
7.2 Access
You will receive an email with download links immediately after purchase. You are responsible for downloading and storing your copy.
7.3 Technical requirements
You are responsible for ensuring your device can open the provided file formats.
7.4 Ongoing access
We do not guarantee ongoing hosting of download links. Please save your files upon purchase.
8. Your Responsibilities
8.1 Personal use
Digital Products are supplied for personal, non-commercial use only.
8.2 Application
You acknowledge that results depend on your individual effort and implementation of the guidance provided.
8.3 Accuracy of information
You confirm that all information provided during checkout is accurate.
9. Intellectual Property
9.1 Ownership
All Digital Products, scripts, frameworks, formats, designs, names and related materials are the intellectual property of This is Sam Sheppard Ltd.
9.2 What you may NOT do
You must not, under any circumstances:
share, forward or distribute the Digital Products
upload them to social media, forums or websites
sell, reproduce or adapt them
use them as part of your own coaching, consulting, facilitation, training or online content
remove branding, copyright notices or attribution
Unauthorised sharing or reproduction may result in legal action.
9.3 Personal use licence
You receive a non-exclusive, non-transferable licence to use the Digital Product for your own private use only.
10. Confidentiality & Privacy
10.1 Personal data
We process your data in accordance with UK GDPR and our Privacy Policy.
10.2 Marketing emails
By purchasing, you agree to receive service-related emails (e.g. access links, updates, onboarding emails).
You may opt out of marketing emails at any time.
11. Limitations & Disclaimers
11.1 Nature of Digital Products
Digital Products are educational tools. They are not therapy, medical advice, crisis support, or legal/financial advice.
11.2 Results not guaranteed
We make no guarantees of specific emotional, relational, financial or behavioural outcomes.
11.3 Your responsibility
You are responsible for ensuring the content is suitable for your circumstances.
12. Liability
12.1 What we are responsible for
We are responsible for foreseeable loss caused by our failure to exercise reasonable care.
12.2 What we are not responsible for
We are not liable for:
inability to access files due to your device or technical issues
data loss on your device
misapplication of guidance
indirect or consequential loss
business or commercial losses
12.3 Maximum liability
Our total liability is capped at the amount you paid for the Digital Product.
13. Third-Party Services
Payments and downloads may involve third-party systems. We are not responsible for outages, delays or errors caused by:
Stripe
PayPal
Apple Pay
Google Drive or other file delivery services
14. General Terms
These terms form the entire agreement.
If any part is invalid, the rest remains in force.
Failure to enforce a right does not waive it.
We may transfer our rights under these terms; you may not.
15. Governing Law & Disputes
15.1 Governing law
These terms are governed by the laws of England and Wales.
15.2 Jurisdiction
Any disputes shall be handled exclusively in the courts of England and Wales.
15.3 Informal resolution
If an issue arises, contact us at hello@thisissamsheppard.com before taking formal action.
16. Contact
Email: hello@thisissamsheppard.com
Company: This is Sam Sheppard Ltd
Address: 128 City Road, London, EC1V 2NX, United Kingdom